We strive to ship all orders as fast as we can with best couriers by AIR to most pin codes. However – as we list & book products which are under pre-booking the Delivery time can vary between 1 Week to up to 4 weeks. There can be times when you ordered 2 or more products – in such cases you may receive the product at different times as per stock availability and through different courier partners.
“Original Suits & Dress Material” are mostly sold-out during pre-booking period only , so we would suggest you to book your order as soon as possible to avoid delays and plan well in advance if you are placing an order for an occasion. In addition to this “TENTATIVE SHIP DATE” and “TENTATIVE SHIP TIME” are generally mentioned under “Product Description” section on every product listed on the website as given in example below:
Below is approximate timelines by which you can expect the delivery:
Tentative Release/Ship Date is mentioned under every product you order. In General delivery time is given below for your reference:
Delivery time for Ready to Ship Unstitched Products – within 3-5 days (For most pin codes in India)
Pre-Book/Upcoming Stock – within 7-10 days after arrival date (For most pin codes in India).
Back-Ordered Products (Specially ordered on request from customer) – 4 to 5 weeks from the date of Order.
To be stitched/Stitching Service Orders – 2- 4 weeks after release date (For most pin codes in India)
Please note that the Order Status may show PROCESSING even if your order has been packed or shipped till the time you receive the delivery. Processing may not necessarily mean that your order has not been shipped.
Due to the dynamism of fashion evolution, we respect the customers’ ability to support “Return with exchange only(NO REFUNDS)” policy to help us deliver the very best and latest in Indian fashion.We firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the color of actual outfit ordered
Clearance Sales Items Return
We apologise for the inconvenience but clearance sale products does not come under return or exchange policy. Onces sold we will not be liable to take return back. Its our sole discretion to decide on the return if any possible. Do contact us for the same.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged the said amount will be reversed back in your in your Card Account.
The customer agrees not to dispute the decision made by pinerobe.com and accept pinerobe.com decision regarding the cancellation
Products once dispatched cannot be returned except when an approval have given through [email protected]
Refund / Exchange Policy
Our products are 100% original authentic pakistani made. in pakistan. We challenge on all our products quality & authenticity. If prove us wrong on authenticity we refund full amount.We will accept change of mind returns for items purchased online subject to the following conditions:
-Intimate on return as soon you receive the parcel ie within 24th Hours via email at [email protected] with invoice no.
-Items must be returned within 7 days of receipt with the packing slip and/or invoice.
-You are responsible for any costs associated with returning your item to us. Courier to be done by customer itself, If we arrange courier then Return Courier Charges will also be lied upon min Rs 100 – Rs 500
-Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/labels attached.
-We will not accept change of mind returns for white,sale products purchased from our website.
-No refund possible only Credit note will be given (deducting both side courier charges)(by us crediting your original payment method) once we have received the return item back and confirmed that it meets the above conditions
Please note that any additional cost incurred due to currency conversion will not be refunded, and are considered the responsibility of the customer.
Personally Identifiable Information We Collect
When you register for an account on the site, make a purchase, sign up to receive promotional emails from us, or contact us for support or with questions the types of information we will collect about you includes:
Your Name, Address, Phone Number, Email Address
When a customer deny accepting a parcel sent as cash on delivery COD. We blacklist those customers who don’t value the shipment. In next order he/she has to bear last purchase shipping loss of minimum Rs 100